I realized a depressing thought as I settled down to type this post. When I share tales of my job, they are mostly of customers that could be described as out of line or flat out rude. So, I thought about my day at work. It was a snail’s paced day as those in January usually are. I only served around 40 people during the four hours I was taking tables. I want to let you all know that 39 of those customers were a joy. One in particular who in a turrets-like style said please-and-thank-you:
“Can I Have a bison burger… please-and-thank-you, cooked medium… please-and-thank-you, with cheddar cheese… please-and-thank-you, and a side of fries… please-and-thank-you.” It was the most amazingly voiced order I had ever taken, and he proved himself to be fun besides the politeness.
Let’s visit that 40th person. She happened to be the last person who sat today, in a group of ten ladies, who were all 40-50 years old. She was late meeting her guests and she wanted wine…stat. Keep in mind, this is noon.
We have a rule at our restaurant that I do not love. We HAVE to card everyone who orders alcohol. I have turned down very very old people because they did not have their IDs on them. I don’t like this rule because as a server, I want your bill to be as high as humanly possible. If I have to deny people drinks, that is taking away from my paycheck. I comply because breaking this rule, in theory, could cost me my job. And this is what I tell people, “I’d love to get you a _____ but if I do, I might lost my job.” Most people are fine with it. No biggie, rules are rules. This lady must have really needed her wine.
Ms. Wineless asked me to talk to my manager about it. So I did. He said, “NO!” I told her this. The rest of the meal for her was a complete let down. Her food was fine, she was served with the best service she could get. But the only topic on her brain was her lack of proper ID.
Then comes the time to pay the bill. This allows me to bring up another rule of our restaurant: Automatic Gratuity aka auto grat. We are allowed to auto grat a 20% tip to any tables with reservations of over eight people. Now, I don’t normally do this, mostly because people will often tip over 20% in those situations. But there are cases where you just have a gut feeling that you ought to, and this was one.
So, Ms. Wineless got the credit card receipt and saw that the tip had been included. She was not pleased. Under the total is the included tip and under that is a space to add an additional tip. Some people add, some don’t. It’s a crapshoot. And then there’s a third option for those really peeved:
Tee Hee. I love my job!